Refund Policy

Eligible shared hosting and VPS plans may come with a money-back guarantee period as stated on the specific product or pricing page at the time of purchase. If you are not satisfied with the Service within that period, you may request a full refund of the hosting fee paid, provided the account has not violated our Acceptable Use Policy. Any add-ons, setup fees, or third-party services are excluded unless stated otherwise.

Domain name registration, transfer, and renewal fees are non-refundable once the order has been processed, as these fees are paid to the relevant domain registry on your behalf and cannot be recovered. This applies even if the domain is later cancelled or found to be unwanted. Please double-check the domain name for spelling and correctness before completing your order.

Renewal payments for hosting, VPS, or other recurring Services are generally non-refundable once processed. We recommend disabling auto-renewal from your client account in advance if you do not wish to continue a Service, as we are unable to reverse a renewal charge after it has been billed and the service period has started.

The following are non-refundable under all circumstances:

• Domain registration, transfer, restoration, and renewal fees;
• SSL certificates and licenses, once issued/activated;
• Custom setup, migration, or configuration work already performed;
• Any Service where the account has been suspended or terminated for violating our Acceptable Use Policy or Terms of Service;
• Payment gateway or currency conversion charges deducted by third-party processors.

To request an eligible refund, please contact our support team with your account/order details using the information in the Contact Us section below. Refund requests are typically reviewed within a few business days, and approved refunds are issued to the original payment method used for the purchase.

Once a refund is approved, please allow a reasonable processing period for the funds to reflect in your account, as timing can vary depending on your bank, card issuer, or payment method (e.g., mobile financial services, card, or bank transfer).

Please contact our support team before initiating a chargeback or payment dispute with your bank or payment provider — most billing concerns can be resolved directly. Filing an unwarranted chargeback may result in immediate suspension or termination of your account and any associated Services.

We may update this Refund Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page with a revised "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the revised policy.